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Reports

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Published on 29 November 2016

Digital services for taxpayers – effectiveness and engagement

In this report, we consider and use a range of complementary and supporting evidence, including face-to-face, telephone and online research, to comment on whether government digital services such as GOV.UK, GOV.UK Verify and HMRC’s digital tax accounts and their supporting material meet the needs of...

Published on 15 January 2004

Disability in Tax and Related Benefits: The Case for a Modern and Coherent Approach

The Low Incomes Tax Reform Group (LITRG) has published a report entitled 'Disability in Tax and Related Benefits: The Case for a Modern and Coherent Approach' on how the system of tax and tax related benefits impacts on people with disabilities. The LITRG's objective is to understand how and why there is no coherent and consistent 'joined-up' approach; to encourage discussion on how best to close ...

Published on 14 January 2004

Tax help for older people

Pilot projects in the South West and West Midlands, April 2001 to March 2002...

Published on 13 January 2004

Students, the case for making life easier

This report published in January 2001 looks at the problems that students face with the current tax system and recommends a set of measures geared towards treating students as a separate category of customer within the Inland Revenue....

Published on 12 January 2004

Representing the unrepresented

This Report published in January 2001 which gives an account of the LITRG's activities since the publication of 'The Taxman's Response' in July 1999 and its aims for the next few years....

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