HMRC industrial action 23 December to 14 February
Industrial action will impact some HMRC employer helplines between 23 December and 14 February. HMRC say they have robust plans in place to ensure they continue delivering critical services.
The lines affected are:
- Employer Helpline (EHL)
- Construction Industry Scheme (CIS) Helpline
The phone lines and webchat will be open 8am-6pm as usual but HMRC say you may experience longer wait times.
HMRC say they will keep the opening hours and service levels under review, and will provide updates in advance of any changes. There are no expected impacts on other services.
If you call the helpline, you will hear a message which tells you about the industrial action and the increased wait times. This message will also encourage you to use HMRC digital services.
HMRC are encouraging people to use digital services rather than waiting to speak to them on the phone. They say that some of the main topics people call these helplines about, which can be dealt with online are:
- get a quick answer to queries using the digital assistant
- Check the status of your CIS refund in the ‘Where’s My Reply’ tool - only call HMRC if the date has passed
- Check your balance in the Business Tax Account
For technical support with online services use the Online Services Helpdesk.
