Transforming our justice system: Assisted Digital

The LITRG comments on the proposal to introduce assisted digital support that will allow the digitally excluded to access new digital services being developed as part of Her Majesty’s Courts & Tribunal Service (HMCTS) Reform Programme. While we largely welcome the proposals, especially the inclusion of face-to-face, telephone and webchat support, we highlight the necessity to provide equal access to services to all. Alternatives must remain available for those who cannot engage digitally. We also point out that there is a balance to be struck between enabling as many services as possible to go online as quickly as possible and the significant risk of overwhelming people with rapid change.