![tablet showing 3 faces, a happy face, a indifferent face, and a sad face to rate service. A person is pressing the sad face tablet showing 3 faces, a happy face, a indifferent face, and a sad face to rate service. A person is pressing the sad face](/sites/default/files/styles/responsive_4_3_600w/public/2024-03/pac_report_highlights_the_problem_of_poor_hmrc_service_levels._tero_vesalainen.jpg?h=f24f6c09&itok=JmFvUJA3)
PAC report highlights the problem of poor HMRC service levels
The Low Incomes Tax Reform Group (LITRG) has welcomed the publication of a report by the House of Commons’ Public Accounts Committee highlighting the ‘conscious choices’ being made by HMRC and HM Treasury that have resulted in the continuing deterioration of HMRC customer service levels....