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We do not offer a casework service or provide advice on individual cases. We cannot represent you in your dealings with HMRC or other government departments. You can find organisations who can help on our getting help page.

If you contact us, we may, at our discretion, reply to you with general guidance and information. The guidance and information we provide is our opinion only based on the facts set out in your enquiry; there may be other relevant factors of which we are unaware. Therefore, you should not rely on any information or guidance we give without checking the full facts of your case with a tax, welfare rights adviser or other adviser such as a qualified legal professional as appropriate.

For information regarding the legal basis on which we provide guidance, including areas such as data protection and confidentiality please see our Legal page.

Please note that we may provide links to other organisations' websites, but we cannot accept any responsibility for the accuracy of information (including calculators and tools) provided by third parties.

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