HMRC’s extra support service is a small team of specially trained telephone advisers who can spend more time with vulnerable individuals and so offer a more personalised service. The team do not follow scripts rigidly. They also join things up with other parts of HMRC, so that you do not have to.

All customers potentially face problems when interacting with HMRC due to the complexity of HMRC’s work. However, these problems can be made worse for some customers with additional needs such as a disability. Here we explore the various services that HMRC offer for people with additional needs. ...

If you can't find what you need on GOV.UK or you need to contact HMRC for another reason, there are many different ways to do this, such as telephone, online (including webchat) and by letter. We can't tell you what the best way is to contact HMRC as this will depend on lots of things, but we ...

When you buy goods online from overseas, you may find that you have to pay additional charges and taxes, on top of the cost of the goods. Typically, you may have to pay value added tax (VAT) and customs duty. You may also have to pay excise duty.Note that the rules are slightly different for people ...

Value added tax (VAT) is a sales tax charged by VAT registered traders on the value of goods and services supplied to their customers in the UK. VAT is a complex tax and this section gives a basic overview only.

When a person dies, there are tax issues to be dealt with. These include bringing the deceased’s tax affairs up to date and dealing with any income or gains that arise in connection with their estate (by ‘estate’ we mean everything they owned at death, such as their money and possessions). Here, we ...